Frequently Asked Questions
Getting Started
What does Erahaus do exactly?
We build brands and grow them through strategy, design, content, web, and performance marketing. Our scope covers brand identity, packaging, websites, ecommerce, SEO, social, digital ads (such as professional Google Ads services), creative production, and content marketing.
Who do you work with?
Growth minded companies across MENA, Europe, and North America. We support founders, marketing leaders, and procurement teams in B2B and B2C, including those exploring digital marketing for traditional businesses.
Where are you based, and what time zones do you cover?
We are based in Dubai and operate globally. Project communication runs across Gulf, Europe, and North America business hours.
What is the best way to start a project?
Send a short brief and book a discovery call. We align on goals, constraints, timeline, and budget, then provide a proposal with phases, deliverables, and clear acceptance criteria.
Do you sign NDAs?
Yes. We handle confidential material with care and can sign your NDA or provide ours.
What is your minimum engagement?
For one-time projects, we scope by phase. For ongoing work we usually propose a monthly retainer that covers strategy, production, and reporting.
Services & Capabilities
Which services are in house?
Brand strategy and identity, naming, copywriting, web design and development, Shopify and WordPress, Webflow, SEO, content, social, paid media, photo and video editing, motion, and packaging.
Do you provide paid ads optimization services?
Yes. We plan and run campaigns on Meta, Google, YouTube, TikTok, LinkedIn, and programmatic. Budgets remain in your ad accounts.
Do you build e-commerce?
Yes. We work with websites like Shopify and WooCommerce and integrate payments, shipping, and CRM. We also provide professional e-commerce SEO solutions and stay ahead of trends like AI personalization in e-commerce to boost customer experience and conversions.
Do you localize content?
Yes. We create and translate content in any language with fluent editors and cultural checks.
Do you handle rebranding?
Yes. We specialize in complete rebrands, from auditing your current brand to creating a refreshed identity, messaging, and digital presence. We make sure it feels like an evolution, not a break.
Process & Project Management
How do you manage projects?
We believe in the power of professional tools. For example, we use ClickUp for tasks and timelines, and Adobe CC for design. We document decisions and next steps in the task stream so nothing is lost.
How often do you communicate?
We set a cadence that fits the project. Expect a weekly status note and quick replies during working hours.
What does a typical project flow look like?
Discovery and research, strategy and definition, design and iteration, build and quality assurance, launch and training, measure and optimize.
How many revisions do we get?
Each phase includes review rounds that are defined in the proposal. If you need more, we add a short change order.
What happens if the scope changes?
We document the change, impact on time and cost, and confirm before moving forward.
How do you handle urgent requests?
We can re-prioritize critical work, but we handle urgent works. If it is outside the signed contract or affects current commitments, an urgent fee applies, and we will confirm cost and timing before we start.
Timelines
How long does branding take?
A complete professional brand system typically takes four to eight weeks, depending on research depth and decision speed. This covers brand identity, brand book, marketing strategy, social media strategy, website design, etc. Branding itself is ongoing. After the initial launch, we continue refining messaging, content, and campaigns as data and feedback come in.
How long does a website take?
A marketing site typically launches within 10 business days. An ecommerce site typically launches within 20 business days. These timelines assume an approved scope and ready content. We issue a dated schedule at kickoff and provide weekly updates.
What can delay timelines?
Missing or late assets and information, slow feedback, or added features. We keep you informed and propose options to stay on track.
Pricing & Payments
Can you work within our budget?
We tailor the scope to your budget. You will receive flexible options at different investment levels with clear deliverables.
Do you offer refunds?
Strategy, design, and production are professional services. Payments already made are not refundable. If priorities change, we will help you reach a reasonable handoff point.
Web Development
Which CMS do you support?
WordPress, Shopify, Webflow, Wix, etc. We select based on your needs, scale, and internal skills.
Do you provide hosting and domains?
We help select and configure hosting and DNS. We use trusted third party providers for hosting and domain registration. Accounts are in your ownership.
What about performance and quality assurance?
We test across major devices and browsers, optimize images and code, and monitor Core Web Vitals after launch.
Do you integrate third party tools?
Yes. We frequently integrate CRM, email, booking, shipping, and payment tools.
SEO & Analytics
What is included in SEO?
Technical audit, site architecture, on-page foundations, keyword strategy, content plan, internal linking, off-page SEO, and performance tracking. For businesses targeting local visibility, we also know how to build local citations effectively.
Do you set up analytics?
Yes. We configure GA4, Google Search Console, and Tag Manager. We set clear events and UTM standards.
How do you report results?
You receive a clear monthly report with performance metrics, insights, and next actions.
Content & Social
Do you create brand voice and guidelines?
Yes. We design complete professional brand books. We define tone, messaging pillars, and editorial rules, so every channel sounds consistent.
Do you write and design content?
Yes. We produce blogs, landing pages, social content, and ads with a focus on clarity and conversion.
Can you manage our social channels?
Yes. We can plan calendars, produce creative, publish posts, and handle moderation with agreed rules.
Ads & Growth
How do you plan media?
We align goals, audiences, and budget. We define channel mix, creative formats, and success metrics before launch.
How do you test and optimize?
We run structured tests, track learning, and roll the best performers into the next cycle. Our approach is informed by a clear understanding of what a sales funnel is in digital marketing, so each stage (from awareness to conversion) is optimized.
Support
What are your response times?
We respond within business hours. For critical issues, we act as fast as possible and keep you informed.
Data Security & Privacy
How do you protect our data?
We use the least privilege access, password managers, and two-factor authentication. We limit who sees sensitive information and keep audit trails in our tools.
Do you use AI in your workflow?
Yes, when it improves speed or exploration. Human experts control the output. We do not use your confidential data to train public models.
International & Localization
Do you work across markets?
Yes. We localize research, messaging, and design for regional norms and languages.
Can you adapt to local regulations?
Yes. We align with platform and legal requirements in each market and flag constraints early. We also collaborate with your team to gather local context and insider insights, so our approach is precise and fully compliant.
Proposals & Procurement
What is in your proposal?
Basically everything. Business goals, success metrics, phases, deliverables, timeline, team, investment, and legal terms.
Do you respond to RFPs?
Yes, when there is alignment. Share the scope and due date and we will confirm.
Can you provide case studies and references?
Yes upon request or in the meeting. We protect client privacy and share relevant examples.